Frequently Asked Questions

About Our Products

Are your products certified gluten-free?
Yes! All Skinny Genie products are certified by Coeliac UK and we were awarded "A Gold" Grade by Dubai municipality Food safety (less than 2% of Food manufacturers in Dubai).

We invested a full ELISA lab-testing in house facility to ensure every batch to 5 parts per million (PPM) : They are safe for people with coeliac disease.

Are your products suitable for coeliacs?
Absolutely. Our products are specifically designed for people with coeliac disease and gluten intolerance. We maintain strict gluten-free protocols in our production facility.

Are your products vegan or dairy-free?
Many of our products are vegan and dairy-free. Check the product description and allergen information on each product page for specific details.

What is the shelf life of your products?
Most frozen products have a shelf life of up to 1 year when stored at -18°C. Check individual product pages for specific shelf life information. Ambient and chilled products vary between 3 days to 1 month shelflife.

How should I store your products?
All frozen products should be stored in your freezer at -18°C immediately upon delivery. Some products like ambient wraps can be stored at room temperature once opened — check the product packaging for details.

Delivery & Shipping

Where do you deliver?
We currently deliver across Dubai, Abu Dhabi, and Sharjah in the UAE.

How long does delivery take?
Orders are typically delivered within 1–3 business days. You will receive a confirmation once your order is dispatched.

How are frozen products delivered?
All frozen products are delivered in Dubai Municipality approved freezer delivery vehicles to ensure they arrive in perfect frozen condition.

What if my order arrives damaged or not frozen?
If your order arrives damaged or not in frozen condition, please contact us within 24 hours with a photo at info@skinny-genie.com or call 0564118287, and we will arrange a replacement immediately.

What is the order cut-off time?
Orders placed before 2:00 PM will be processed the same day and delivered the following day, Orders placed after this time will be processed the next business day. and delivered day after.

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I modify or cancel my order?
Please contact us immediately at info@skinny-genie.com or 0564118287 if you need to modify or cancel your order. We will do our best to accommodate your request if the order has not yet been processed.

Cafes & Locations

Do you have physical cafe locations?
Yes! We have two cafe locations where you can enjoy our products fresh:

- Internet City, Dubai https://share.google/IEu5IHUZvSmccmtSa

- Mina Seyahi, Dubai https://share.google/1xrWITNRu9b2N5SRW

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Frequently Asked Questions