1. Our Return Policy allows customers who would have purchased any eligible items through http://www.skinny-genie.com to return the products for a refund or exchange, subject to the provisions of this Policy, and the general Terms & Conditions of use of this site.
2. Skinny Genie Bakery LLC will not accept returns of products sold if a report is not made to us within three (3) days from the time of delivery. Such a report should be made to Skinny Genie through email@example.com or through our telephone numbers listed under ‘Contact Details’ in the Site before the items are returned.
3. All items eligible for return must be returned unopened, unused, and in the original condition in which they were dispatched and received. Please note that this includes, and is not limited to, opening the plastic cellophane wrapping of the Food/cologne box.
4. In the case of the delivery of damaged goods, please notify Skinny Genie Bakery LLC immediately using any of the Contact Details on http://www.skinny-genie.com to report the issue. Skinny Genie will take steps as necessary to facilitate your return of the goods for a refund or exchange.
5. Please note that we make all efforts to portray our items as accurately as possible with photographs and product descriptions on our site. However, at times, we may not have accurate pictorial representations of every product. Therefore we encourage you to place order based on the product details as described, and not on based on the image/s shown.
6. DUE TO HEALTH CONCERNS AND HYGIENE PROTOCOLS WE WILL NOT ACCEPT ANY RETURNS, REFUNDS AND/OR EXCHANGES ON FOOD ITEMS.
1. Please note that all refunds, where applicable, will be done using the same payment method that was used for payment of the order i.e. for purchases paid by credit / debit card, the funds will be credited into the same card used for the payment of the order. Please note that the time taken to process refunds into credit or debit cards is outside the control of Skinny Genie and thus you are to communicate directly with your card issuer or bank.
2. Please note that shipping costs that are incurred in returning of your order to Skinny Genie may not be refunded under certain circumstances, and Skinny Genie reserves the right to use its discretion with regards refunding payments of any additional charges over and above the stated product price.
3. All orders that are placed based on Special Offers and/or Coupon Codes and/or Voucher orders cannot be exchanged and/or refunded. This is due to various cost factors as well as operational issues that are involved. As such, we are not in a
position to be able apply the return policy for such type of orders. Also note the amount to be refunded for returned items will not be inclusive of discounts/coupons, thus you will be refunded only for the amount you were charged for the purchases.
Changes, Modifications and Cancellations of Orders
1. While we make every effort to ensure that all shipments are dispatched as early as possible, should you need to cancel your order and/or amend any of the details of your existing order, please do not hesitate to get in touch with us through firstname.lastname@example.org.
2. It must be noted that there is no guarantee that any such changes/amendment will be implemented to your order.
3. It is your responsibility to ensure that all your contact information, as well as your billing and shipping addresses are correct, so as to prevent inconveniences arising from shipments not arriving on time or being misrouted. Also please ensure that you review all of your order’s information especially product sizes and quantities, before submitting your order.
4. If at any time you would like to either change/modify or cancel your order, we will not guarantee that we will be able to help you with your request as once the order has been sent for shipping. In the event that you wish to cancel or amend an order after it has been shipped, the return policy stated above will apply.
What payment methods can I use?
You can pay for your order online using a credit or debit card, Apple pay. Payment in cash on delivery is currently not available.
Can I pay with cash?
No cash payments. All the orders should be pay online for orders placed through http://www.skinny-genie.com.
Do you support international cards?
On http://www.skinny-genie.com, you can use any credit or debit card with a Visa/Mastercard logo. Other cards may be accepted. Please check with us if you would like to find out the eligibility of other card types issued outside the UAE.
Will I be charged in my country’s currency?
Please note that all orders will be charged in UAE Dirhams (AED). If your card account is denominated in another currency, the amount deducted in your local currency may vary due to exchange rate fluctuations. Please note that your card issuer may charge for foreign currency conversions. Please contact your bank / card issuer for any applicable rates as
Skinny Genie Bakery LLC will not be liable for any foreign exchange related losses arising from purchases paid for in foreign currencies.
Why was my card declined?
Cards can be declined for various reasons. Please ensure that your payment card is valid, you have entered the correct card and billing information, and your account is adequately funded to cover the cost of your purchase plus any applicable additional charges from your card issuer / bank. Due to the privacy of the bank/client relationship, your bank will not
disclose to us the reason for your card being declined. Please contact your bank / card issuer for any enquiries relating to your card.
Can I get a refund immediately?
If you would like to get a refund, the provisions of our Return Policy apply. Should you be eligible for a refund, the refund will be credited back into the same card account used for the purchase. Please note that the time taken to process refunds will depend on your card issuer/ bank.
We have taken every possible precaution to safeguard the privacy and security of the information that provide to us through this site.
In order to provide you with the best possible shopping experience, we may need to collect some of your personal information. Some personal information is required to process your orders, and may be shared with partner service providers to facilitate the processing of your orders.
Our services are intended for use by adults / persons above the age of 18. Any persons under the age of 18 need verified parental consent to use this site and its services.
We use different types of cookies on this site to provide a more enriching shopping experience for our site’s users. You may disable cookies and tracking, but this may deprive you of the best shopping experience.
We may be required to disclose your personal information to law enforcement / government agencies as may be lawfully required of them. In such cases, we will do so only to the extent required, and with proper legal authority. We will not rent out or sell your personal information to third parties for any reason whatsoever.
We shall at all times adhere to your requests as how we deal with your information also shouldyou require us to remove your details from our systems we will adhere to your wishes.
We will not disclose your credit / debit card information with any third parties.
It is your responsibility as a user to keep your login credentials and password safe and secure.
Please ensure that, at all times, the information you provide to us is accurate and free of errors.
You may change your information at any time through the ‘My Account’ option when you log-in.
By agreeing to visit and use this site or any of its affiliated websites (to be known as the ‘website’
Please be advised that if you do not agree to any or all of the terms of this Privacy Notice, you should immediately stop using or accessing this Site. Kindly note that it is your responsibility to
2. When and why we collect personal information
We have taken every possible precaution to protect and secure all personal information we collect through our website against any form of unauthorized access, loss, misuse, disclosure or alteration. In addition, upon your instruction, we will take measures to effectively destroy and/or permanently delist any and all of your personal information that you would have submitted to us.
In order to provide you with the best possible online shopping experience, we may need to ask for your personal details such as your name, address, telephone number and/or e-mail address.
This information is may be collected during interactions by telephone, email or fax by our
representatives in the customer care department and/or when users create accounts with us and/or when an order is placed to us on the website.
Such information is used to process orders, to facilitate order delivery, and to supply promotional and or other information, where users agree to receive such promotional and informative materials by email or any other means deemed necessary by Skinny Genie Bakery LLC.
You, the user, are under no obligation to supply us with any of your personal information.
However, please note that some personal information may be required in order to process your orders. If you choose to withhold any of the information requested by us, we may not be able to process your orders.
3. Children and Privacy
http://www.skinny-genie.com is a publicly available website. We do not restrict access to the website.
However, our services are intended for use by adults / persons above the age of 18. In that
regard, we will never collect or store any personal information supplied by persons under the age of 18. In the event that we become are aware that a user is below the age of 18, and has submitted personal information without verifiable parental consent, we will immediately take steps to remove such information from our servers and records and terminate any account/s created by such persons.
As a rule, http://www.skinny-genie.com does not and will not sell any products knowingly to anyone below the age of 18 without the consent of their parent/s or legal guardian/s.
4.1. What are cookies?
Quite simply, a cookie is a text file that is stored on your computer system or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some information details such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like who you are, your preferences, your location or what’s in your shopping basket.
4.2. How long do cookies last?
Cookies last for different lengths of time depending on what they are used for:
Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
Persistent cookies last for a fixed period of time, defined within the cookie, and allow the
website to recognize the device again when the user returns to that website on that device.
4.3 Who sets cookies?
First party cookies are set by the website that you are visiting and can only be read by that
Third party cookies are set by an organization other than operator of the website. This might be for the purposes of website measurement, to allow a third party service on the website to operate or to target or deliver advertising.
The Site uses a range of first and third party cookies that enable us to offer you an enhanced, personalized experience. The information stored in cookies falls into the following categories:
4.5 Strictly Necessary Cookies
These cookies are essential in order to enable you to use the Site and its features. Without these cookies, we are unable to provide services that you have asked for, such as viewing content or purchasing Products.
4.6 Performance Cookies
These cookies collect information about how visitors use the Site, for instance which pages
visitors go to most often and if they get error messages. All information that these cookies collect is aggregated and therefore anonymous, and is only used to improve how the Site works.
4.7 Functionality Cookies
These cookies allow the Site to remember choices you make (such as your user name and
preferred settings). This would allow us to provide you with local weather reports, remember changes you have made to text size or provide services you have asked for. The information these cookies collect may be anonymized and cannot track your browsing activity on other websites.
4.8 Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt Out.
4.9 How to control cookies
You can delete all cookies that are already on your device and prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work. All major browsers allow you to change your cookie settings – for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. You can usually find these settings in the ‘options’ or ‘preferences’ menu of
your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for further assistance.
Cookie settings in Internet Explorer and Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.
5. What We Do With the Personal Information We Collect
We collect personal information to be able to provide our services, to effectively and efficiently handle enquiries, and to provide a richer online shopping experience. We also collect personal information for use by authorized third parties (e.g. payment gateway providers, shipping partners and telecommunications partners) to enable them to carry out requested services on our behalf e.g. delivering customer orders, sending order notifications and processing online payments.
We also use your personal information to update our records and databases to effectively
maintain any online account you may have with us. From time to time, we may also use this information to inform users of promotional offers, new product launches, or major changes that we will have made to the Site and to our services, that you have opted into and at anytime can opt out of.
6. Disclosing of Personal Information
Upon lawful legal request, we may be required to disclose users’ personal information to law enforcement agencies or any government agencies as may be lawfully required of them. However, in such circumstances, we will endeavor to ensure that it is only done to the extent required, and with proper legal authority.
All the personal information that we collect is treated as private and highly confidential and under no circumstances will we share, sell and/or disclose such information to any external organization, with exception to authorized third parties, and in that which case only the relevant information will be disclosed.
At no time shall we ever sell, and/ or rent out your personal information.
To protect our legal standing, we reserve the right to be able to use your personal information in any lawful investigation both internal and/or any judicial process that is connected to account fraud that may have occurred during the period that http://www.skinny-genie.com had custody of such information. In addition to this we may disclose your personal information to be able to enforce corporate policies, and to be able to protect and preserve anyone’s rights, property or personal safety and/or to be in a position to effectively respond to any claims that a posting or other such content has violated and/or abused the rights, safety and/or property.
We may also share users’ personal information with our affiliates in efforts to detect and prevent any illegal activities.
7. Storing and Securing Your Personal Information
In addition to this, all your financial information such as credit/debit card details shall under no circumstances be shared, and for any reason be sold or in any form be rented or leased out to any third parties whatsoever.
We commit ourselves to maintaining the total confidentiality and absolute security of your
personal information and as such we have taken every possible measure within our power, and necessary precautions to both protect and continuously secure your personal information. We have implemented a strong password protection, and encrypted security systems to prevent any type of unauthorized access to our system which may put your privacy and security at risk. All of our relevant personnel are well versed and trained in the securing of your personal information.
http://www.skinny-genie.com warns you, the user, against, disclosing your login credentials and password to anyone. In this regard, we recommend you sign out of your account when not in use especially when using a shared computer.
It must be noted that any such changes will be done in line Privacy Act and the National Privacy Principles.
9. Corrections to Personal Information and Opting Out
At any time the user is free to change their personal details such as their e-mail address,
telephone / mobile number, or any other personal Information that they wish to update. This will be possible in the user profile under the “My Account” option. It is the responsibility of the user to ensure the accuracy and completeness of such information.
At any time, users may directly contact us should they no longer wish to receive any form of communications from us by getting in touch with us through email@example.com.
10. Third Party Advertisers and External Links
While it may not be feasible to monitor all the activities of any third parties, we do assure all users that at any time we become aware of any unsavory business practices by such third parties, including or but not limited to, spam e-mailing, fraud and trademark infringement, we will immediately cease operations with them for the safety of our valued customers. Should you, the user, wish to report such practices by any of our affiliates, please do not hesitate to contact us through firstname.lastname@example.org
11. Liability Limitations
UNDER NO CIRCUMSTANCES WILL http://www.skinny-genie.com OR ANY OF
ITS AFFILIATED BRANDS OR FRANCHISEES OR SUBSIDIARIES OR LICENSEES OR
ANY OTHER PARTIES THAT ARE/OR MAYBE INVOLVED IN THE MANUFACTURING,
OR DISPATCHING FOR THE WEBSITE OR FOR ANY OF ITS PRODUCTS AND/OR
SERVICES SHALL BE HELD LIABLE IN ANY FORM OR MANNER WHATSOEVER FOR
ANY TYPE OF DAMAGES BE THEY INCIDENTAL, OR SPECIAL, CONSEQUENTIAL,
PUNITIVE OR INDIRECT THAT WOULD HAVE ARISEN FROM THE USE/ACCESS OF
THE SITE THE INABILITY TO BE ABLE TO USE THE WEBSITE AND/OR IN
CONNECTION WITH ANY INABILITY IN TERMS OF POOR/NO PERFORMANCE,AN
INTERRUPTION IN TRANSMISSION OR PRESENCE IN COMPUTER VIRUS OR
MALWARE OR DEFECT OF ANY NATURE OR SUCH ERROR, OR SYSTEM FAILURE
OR LINE OR SYSTEM FAILURE (THAT MAY INCLUDE AND/OR RESULT IN LOSS OF
PROFITS/REVENUE REALISED OR POTENTIAL AS WELL AS LOSS OF DATA, AND
ANY DAMAGES THAT WOULD HAVE ARISEN FROM QUALITY AND ACCURACY OF
INFORMATION THAT WOULD HAVE BEEN OBTAINED FROM THIS SITE OR THAT
MAY RESULT FROM ANY INCONVENIENCE, USE OF THIS WEBSITE). THE
FOREGOING LIMITATIONS ARE NOT EXHAUSTIVE AND REGARDLESS ALSO APPLY
EVEN IF THE ALLEGED LIABILITY HAS BEEN BASED ON CONTRACT, OR ON TORT,
OR ON NEGLIGENCE, AND EVEN STRICT LIABILITY OR ANY FORM OF LEGAL
BASIS, EVEN IF http://www.skinny-genie.com OR ITS OR ANY OF ITS AFFILIATED BRANDS
OR FRANCHISEES OR SUBSIDIARIES OR LICENSEES OR ANY OTHER PARTIES
THAT ARE/OR MAYBE INVOLVED IN THE MANUFACTURING, OR DISPATCHING
FOR THE WEBSITE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Questions or Concerns
Should you wish to contact us, or have any suggestions or feedback that you would like to share with us, we are ready to listen. We would like to hear from you as to how we can further enhance your online shopping experience. Feel free to get in touch with our customer care team via email: email@example.com, phone or through our contact form.